Fin

Intercom, Inc. is a US-based company specializing in AI-driven customer service solutions, enhancing communication between businesses and their customers through innovative technology. Founded in 2011 in San Francisco, US, Intercom, Inc. provides customer service solutions.

Founders include Ciaran Lee, Des Traynor, Eoghan McCabe, and Niamh S. , with Eoghan McCabe serving as CEO. The company operates globally, with a strong presence in North America, Europe, and Asia-Pacific. Intercom has participated in a total of 8 investment deals.

Intercom is a leading provider of AI-driven customer service solutions, primarily through its flagship offering, the Fin AI Agent. This product integrates seamlessly with existing support helpdesks to automate responses to complex customer inquiries, facilitating actions and effectively resolving issues. By employing advanced natural language processing capabilities, Fin AI Agent enhances the efficiency of customer service operations. Intercom's products cater to businesses across various sectors, including e-commerce, technology, and telecommunications, and are marketed globally to a diverse clientele ranging from small startups to large enterprises.

Intercom's revenue model is based on subscription services for its AI customer service solutions, allowing clients to access their technology on a recurring basis. The company offers tiered pricing plans tailored to different business sizes and needs, facilitating a straightforward B2B model where businesses pay for services based on selected subscription tiers. This structure enables clients to scale their service usage according to operational demands, ensuring that customer service capabilities grow alongside their business. In June 2026, Salesforce, Inc.

agreed to acquire Intercom, Inc. from Index Ventures, Kleiner Perkins, Bessemer Venture Partners, GV, Vulcan, 500 Global, Freestyle VC, Social Capital, and Oyster Capital Partners for USD 3. 6 billion.