FeedbackNow

Based in the USA, FeedbackNow specializes in providing real-time customer experience solutions designed to enhance satisfaction across various industries by collecting immediate feedback from customers. Founded in 2011, FeedbackNow operates from its headquarters in New York, US, offering a feedback collection platform for businesses. The company recently completed its latest funding round on September 8, 2024, raising USD 9. 00 mn in Series A funding from investors including Motivate Venture Capital and Uncorrelated Ventures.

This funding marks the culmination of total capital raised amounting to USD 9. 00 mn. FeedbackNow specializes in providing real-time customer experience solutions aimed at enhancing customer satisfaction across various sectors. The company’s core offering revolves around its feedback collection platform, which allows businesses to gather immediate insights into customer experiences.

This platform is designed to identify trends, address issues promptly, and implement improvements before customers express dissatisfaction. The end-use cases the company targets include optimizing passenger experiences in airports, enhancing operational efficiency in cleaning services, and transforming patient experiences within healthcare facilities. FeedbackNow's client base includes top airports, hospitals, convenience stores, and various retail establishments, indicating a diverse geographical market reach that spans regions where these industries thrive. FeedbackNow generates revenue through a structured approach involving subscription models and partnerships with its clients.

Clients typically engage with FeedbackNow on a subscription basis, utilizing the platform to access real-time analytics and insights tailored to their operational needs. These subscriptions can encompass different tiers depending on the size of the organization and the specific features required, facilitating B2B transactions. The company’s flagship services, which are pivotal to its revenue stream, focus on real-time feedback solutions that enhance operational decision-making and customer interactions. The pricing structure is designed to accommodate various client needs, ensuring that both large and small businesses can effectively implement FeedbackNow's solutions to improve their customer experience management.

In September 2024, FeedbackNow raised approximately USD 9. 00 mn in Series A funding co-led by new investors Motivate Venture Capital, Uncorrelated Ventures, and AI Growth Capital Partners. The company plans to utilize this funding to accelerate growth and launch new service offerings on its platform. They are also exploring expansion into new markets and geographic regions, although specific targets for these expansions have yet to be disclosed.