Engageware

Based in Massachusetts, US, and founded in 1999 by co-founder John Loring, TimeTrade Systems, Inc. , d. b. a.

Engageware operates as a developer of timekeeping software solutions such as appointment and calendar scheduling for industries such as banking, consumer retails, and education to help reduce friction for their enterprise and business customers seeking to seamlessly coordinate interactions with their constituents across virtual and physical channels. In May 2020, ClearHaven Partners acquired a majority stake in TimeTrade Systems, Inc. from Cherrystone Angel Group, Converge Venture Partners, Ascent Venture Partners, and Origami Capital Partners. As of November 2022, Nina Vellayan is the CEO of the company.

The company provides an appointment scheduling platform with various capabilities, such as omnichannel scheduling, smart resource matching, advanced appointment routing, pooled resource management, 1-on-1 and team meetings, personal calendar sync, automated reminders, web/video conferencing, reporting and analytics, CRM connector, and more. Engageware leverages intelligent search technology that understands what customers are looking for, then gives them the right answers and recommended next steps. In addition, the firm offers knowledge management technology that helps every employee find accurate information and give consistent, confident answers, improving customer relations and sales opportunities. As of November 2022, the company has helped more than 500 brands to interact with about 2 billion customers.