Encore Group

Founded in 2002 and based in Waterloo, Canada, Encore Insurance Services Inc. , dba Encore Group, operates by providing specialized risk management solutions. In January 2025, Arthur J. Gallagher acquired Encore Group.

As of 2025, the company is led by its president, Scott Heaman. Encore Group specializes in creating tailored risk management and insurance solutions for businesses with complex and unique risk profiles. The company’s offerings include comprehensive risk management programs that integrate insurance products and risk management tools, designed to meet the specific needs of each client. The firm focuses on collaborating closely with organizations to ensure that they receive the right balance of coverage that is not merely standard but customized to address unique business challenges.

Encore Group’s clientele includes a diverse range of industries such as financial institutions, manufacturers, international risks, technology, construction, and real estate holdings. The revenue structure of Encore Group is built around providing customized insurance and risk management solutions, with transactions typically occurring through B2B relationships. Additionally, the firm maintains a low client-to-advisor ratio that allows for personalized service, which is a critical component of their operational strategy. The January 2025 acquisition enables Encore Group to enhance its retail broking capabilities.