Empirix Inc.

Empirix Inc. specializes in automated testing and quality assurance solutions, enhancing customer experience within contact centers through innovative products and services designed to optimize performance. Empirix Inc. was founded in 1992 and is headquartered in Billerica, US, providing solutions that focus on automated testing in customer experience environments.

The company underwent a significant change in ownership when it was acquired by InfoVista in April 2021 from Stellus Capital Management and Thoma Bravo, with Thoma Bravo becoming a minority shareholder. The founder, Amit Khanna, has a history of innovation in technology sectors. The company has engaged in 3 funding rounds, the most recent being a Series B round in which they raised USD 15. 00 mn, bringing the total amount raised to USD 15.

00 mn. The latest funding round included investors such as Matrix Partners. Empirix Inc. provides automated testing and quality assurance solutions tailored for customer experience environments, particularly in contact centers.

Their product suite features tools like Hammer Voice Explorer, which improves Interactive Voice Response (IVR) performance, and Hammer CallMaster for automated customer experience script design. They also offer services such as On-Demand QA and Performance to simulate customer interactions, ensuring optimal operational performance. Their products are utilized globally across North America, Europe, and parts of Asia by large enterprises and various CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) providers. Empirix operates a revenue model focused on subscription-based services and partnerships with CCaaS and UCaaS providers.

Clients typically engage through licensing Hammer's suite of products for operational needs, which include software subscriptions for tools such as Hammer Voice Explorer and Hammer On-Demand QA. This model generates ongoing revenue through agreements allowing clients to access tools and support services, facilitating a consistent revenue stream as clients renew subscriptions and expand their use of Hammer's offerings over time. Following its acquisition by InfoVista in April 2021, Empirix is set to enhance its offerings and expand its reach. The acquisition will facilitate the development of new products aimed at improving customer service capabilities globally, with a focus on enhancing cloud-native solutions.

The strategy includes increasing their presence in North America and Europe, aligning with InfoVista's goal of expanding its global footprint. The recent funding will support these initiatives, enabling the company to serve Communication Service Providers (CSPs) more effectively and drive operational synergies, thereby achieving an anticipated post-acquisition revenue of EUR 200 million with a projected EBITDA margin of 30%.