eLoyalty
Have updates for this profile? Please contribute data
= Subscriber Access Only
You are viewing a preview of this profile. Request a Preqin Pro demo for full access to all profiles and underlying data.
With Preqin Pro, you gain an unobstructed view of all alternative asset class activity across institutional investors, fund managers, funds, portfolio companies, deals, exits, and service providers.
eLoyalty - overview
Established
1994
Location
Lake Forest, IL, US
Primary Industry
Software
About
eLoyalty is a customer experience solutions provider that enhances interactions across various channels, focusing on improving customer engagement through technology-driven strategies and services. Founded in 1994 in Lake Forest, US, eLoyalty specializes in customer experience solutions. It was acquired by TeleTech Holdings Inc. in March 2011 for USD 38 mn, marking a strategic pivot to enhance TeleTech's customer engagement capabilities.
Following the acquisition, eLoyalty became part of TeleTech’s broader portfolio in the customer experience sector, focusing on advanced technology solutions. The company's headquarters is in Lake Forest, US, and operates globally with a presence in key markets. eLoyalty, as part of TeleTech Holdings, offers a suite of customer experience solutions, including AI-enhanced digital offerings designed to optimize customer journeys. Their services include advanced contact center technologies, CRM systems, AI solutions, and analytics tools.
eLoyalty also provides customer acquisition, technical support, and fraud prevention services, catering to a diverse array of industries such as automotive, healthcare, and retail, with operations in North America, Europe, and Asia-Pacific. In 2017, eLoyalty reported a revenue of USD 46. 51 mn, with an EBITDA of USD -5. 89 mn.
The revenue is generated through a mix of subscription-based services and direct partnerships with enterprise clients and government agencies, allowing for tailored customer engagement solutions. Following the acquisition, eLoyalty plans to leverage its integration into TeleTech's offerings to develop new AI-driven products aimed at further enhancing customer engagement. The company is also targeting expansion into European and Asia-Pacific markets by 2025. The recent funding of USD 38 mn from TeleTech Holdings Inc.
will support the development of new digital solutions and the expansion of services in these key regions.
Primary Industry
Software
Sub Industries
Consulting Services, Customer Relationship Management
Website
www.eloyalty.com
Company Stage
Acquired
Total Amount Raised
Subscriber access only
eLoyalty - financials
| Fiscal Year Ended | Dec 31, 2008 | Dec 31, 2009 | Dec 31, 2010 | Dec 31, 2011 | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 91,197,000 | 101,613,000 | 88,104,000 | 29,095,000 | 33,863,000 | 34,494,000 | 30,319,000 | - | - | - |
| % Revenue Growth (YoY) | - | 11.4% | (13.3%) | (67.0%) | 16.4% | 1.9% | (12.1%) | - | - | - |
| EBITDA (USD) | (16,775,000) | (6,118,000) | (8,750,000) | (13,174,000) | (11,548,000) | (7,241,000) | (9,867,000) | - | - | - |
| Operating Income (USD) | (20,960,000) | (10,583,000) | (12,968,000) | (16,569,000) | (15,048,000) | (10,757,000) | (12,995,000) | - | - | - |
| Operating Margin | (23.0%) | (10.4%) | (14.7%) | (56.9%) | (44.4%) | (31.2%) | (42.9%) | - | - | - |
| % EBITDA Margin | (18.4%) | (6.0%) | (9.9%) | (45.3%) | (34.1%) | (21.0%) | (32.5%) | - | - | - |
| NET Income (USD) | (21,653,000) | (10,620,000) | (13,318,000) | 18,360,000 | (15,221,000) | (11,172,000) | (14,232,000) | - | - | - |
| % Net Margin | (23.7%) | (10.5%) | (15.1%) | 63.1% | (44.9%) | (32.4%) | (46.9%) | - | - | - |
Time to go Pro
Get Preqin Pro for unrestricted access to 600,000+ detailed profiles on fund managers, investors, funds, companies, and other alternative asset players. Unlock exclusive data on future plans, company financials, fundraising history, track records, and more.