Dixa ApS

Based in Copenhagen, Denmark, and founded in 2015, Dixa ApS is a cloud-based customer service software provider that merges all communication channels and customer data into a single platform to improve customer interaction and promote customer loyalty and retention. Mads Blicher Fosselius, Jacob Vous Petersen, Krisztian Tabori, and Jakob Nederby Nielsen co-founded the firm. It has investors such as Notion Capital, Project A, Seed Capital, and General Atlantic, who led a USD 105 million Series C investment round in July 2021. Dixa ApS serves clients via phone, email, Facebook messenger, chat, built-in CRM, distribution and routing, reporting, and analytics.

The features of the company offer support teams the resources they need to do their jobs while engaging in personal conversations with consumers at the center. Algorithms, skill-based routing, flow builders, customer identification, and interfaces are also available. Subscription fees from users generate income for the firm. Users can select from the Starter, Advanced, or Unlimited plans.

Dixa ApS plans to continue investing in its platform and double its product and engineering workforce by the year 2022. The company also plans to invest in talent in all areas of the business, continue to explore and make strategic acquisitions going forward. It will also continue to strengthen its foothold in the US market and look forward to building its go-to-market operations across different locations.