Customer Link AS
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Customer Link AS - overview
Established
2009
Location
Kristiansand, -, Norway
Primary Industry
Business Support Services
About
Based in Kristiansand, Norway, and founded in 2009, Customer Link AS, operates as a provider of various omnichannel customer service and sales solutions. In January 2022, Axxelerator Capital AS acquired a 70% majority stake in Customer Link AS. As of 2023, the company is led by its managing director, Ove Mustvedt, and has offices in Kristiansand, Porsgrunn, Lillestrøm, and Grimstad. Customer Link offers various customer service, sales, technical support, and digital solutions that include reversing redundancies, creating additional sales, loyalty-creating measures, and focusing on customer programs that contribute to customer service being an important income-preserving and profitable activity.
The company partners with companies to analyze the customer base and carry out activities.
Current Investors
Axxelerator Capital
Primary Industry
Business Support Services
Sub Industries
Business Support Services, Digital Media
Website
www.customerlink.no
Company Stage
Mature - Buyout
Total Amount Raised
Subscriber access only
Customer Link AS - timeline of key events
Customer Link AS - financials
| Fiscal Year Ended | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 67,718,842 | 74,781,643 | 87,981,477 | 72,086,624 | 68,650,674 | 73,970,290 | 76,001,254 | 85,041,821 | 90,427,414 | 85,454,303 | - | - | - |
| % Revenue Growth (YoY) | - | 10.4% | 17.7% | (18.1%) | (4.8%) | 7.7% | 2.7% | 11.9% | 6.3% | (5.5%) | - | - | - |
| EBITDA (USD) | 10,549,482 | 12,483,416 | 11,523,386 | 10,379,741 | 11,603,306 | 10,587,286 | 10,576,244 | 10,644,308 | 12,953,623 | 12,292,203 | - | - | - |
| Operating Income (USD) | 10,372,393 | 12,347,416 | 11,349,269 | 10,188,909 | 11,316,012 | 10,304,664 | 10,284,798 | 10,475,783 | 12,796,905 | 12,005,483 | - | - | - |
| Operating Margin | 15.3% | 16.5% | 12.9% | 14.1% | 16.5% | 13.9% | 13.5% | 12.3% | 14.2% | 14.0% | - | - | - |
| % EBITDA Margin | 15.6% | 16.7% | 13.1% | 14.4% | 16.9% | 14.3% | 13.9% | 12.5% | 14.3% | 14.4% | - | - | - |
| NET Income (USD) | 7,656,497 | 9,041,191 | 8,430,320 | 7,514,222 | 8,769,067 | 7,849,643 | 7,905,071 | 8,154,138 | 9,997,964 | 9,387,271 | - | - | - |
| % Net Margin | 11.3% | 12.1% | 9.6% | 10.4% | 12.8% | 10.6% | 10.4% | 9.6% | 11.1% | 11.0% | - | - | - |
Customer Link AS - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Buyout | Completed | Customer Link AS | - |
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Customer Link AS - employee data
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