Custom Case Management, LLC

Custom Case Management, LLC, based in the US, specializes in comprehensive medical case management services focused on workers’ compensation claims, enhancing recovery and return-to-work strategies for injured individuals. Custom Case Management, LLC provides specialized case management services for workers' compensation claims and was founded in 2006 in Batavia, US. The company has been active in the market, successfully closing one deal as of October 29, 2025. The firm has maintained a steady operational strategy without significant pivots or changes in direction.

Custom Case Management specializes in expert medical case management services, primarily catering to workers’ compensation claims. Their offerings include Field Case Management, Telephonic Case Management, and Catastrophic Case Management, each tailored to the complexities of workplace injuries. The company serves a diverse range of clients, including employers and insurance companies in Illinois, Wisconsin, and Indiana, ensuring effective communication and care coordination with injured workers and claims adjusters for improved claims resolution. Custom Case Management operates on a business-to-business model, generating revenue through fee-for-service case management services contracted by employers and insurance companies.

Service levels vary according to client needs, with a focus on delivering high-quality support for both complex and less severe claims. Pricing structures are collaboratively established to align with service delivery while aiming for optimal outcomes in managing workers’ compensation claims. In October 2025, Custom Case Management was acquired by VONA Case Management, Inc. , a strategy intended to enhance resources and market reach.

This acquisition may enable the introduction of new case management products and services tailored to diverse market needs. The integration with VONA aims to leverage combined expertise and operational capabilities to expand into additional geographic markets.