Concentrix Catalyst
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Concentrix Catalyst - overview
Established
2004
Location
Beaverton, OR, US
Primary Industry
IT Infrastructure
About
Concentrix Catalyst delivers innovative technology solutions that enhance customer experiences, specializing in customer engagement, analytics, and automation across multiple sectors. Founded in 2004 in Beaverton, US, Concentrix Catalyst operates as a subsidiary of Concentrix Corporation. The company was established through the merger of ProKarma Inc. and Lenati, LLC in 2018.
In December 2021, Concentrix Corporation acquired a majority stake in ProKarma Inc. for approximately USD 1. 6 billion, subsequently rebranding it as Concentrix Catalyst. The current CEO is Alessandro Bucca.
Catalyst specializes in technology-driven services focused on customer engagement, analytics, and automation. Their offerings help improve communication between businesses and clients, addressing challenges related to customer service and engagement strategies. The client base spans industries such as healthcare, finance, retail, and technology, and the company operates in key markets across North America, Europe, and Asia. Catalyst generates revenue primarily through B2B transactions, employing a subscription-based model for its services tailored to clients' needs.
Subscriptions vary based on service complexity and volume, covering customer engagement tools, analytics, and automation platforms. Additionally, Catalyst partners with larger firms to integrate its technology into their offerings, ensuring a consistent revenue stream. Concentrix Catalyst aims to launch new product features designed to further enhance customer engagement by the end of 2023. The company plans to expand into new markets in Latin America and Asia Pacific by 2024, leveraging its recent funding of USD 1.
6 billion from Concentrix Corporation to support these initiatives. The acquisition of ProKarma Inc. will also contribute to enhancing its digital transformation capabilities in customer experience.
Primary Industry
IT Infrastructure
Sub Industries
Consulting Services, Market Research & Consulting, IT Infrastructure, Analytics & Performance Software
Website
www.catalyst.concentrix.com
Verticals
Artificial Intelligence, Cloud Computing, Cloud Computing
Company Stage
Acquired
Total Amount Raised
Subscriber access only
Concentrix Catalyst - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Trade Sale | Completed | Concentrix Catalyst | - | ||||||||
| Add-on | Completed | Vanick Group, LLC | - | ||||||||
| Secondary Buyout | Completed | Concentrix Catalyst | - | ||||||||
| Growth | Completed | Concentrix Catalyst | - |
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