CollabIP, Inc.

CollabIP, Inc. offers AI-driven conversation intelligence solutions that improve the efficiency of contact centers by analyzing customer interactions to derive actionable insights and enhance performance metrics. Founded in 2012 and headquartered in Austin, US, CollabIP, Inc. specializes in conversation intelligence solutions.

Most recently, the company raised USD 15 mn in funding on December 8, 2021, led by IAG Capital Partners, with participation from Kline Hill Partners and Falmouth Ventures. The CEO, Gary Clark, oversees the strategic direction of the company, which has executed a total of 4 deals. CollabIP, Inc. specializes in AI-based conversation intelligence solutions designed to enhance the efficiency and effectiveness of contact centers.

Their core product offerings enable organizations to analyze customer conversations to identify key insights that drive cost reduction, minimize customer churn, and boost sales. The technology helps users pinpoint areas causing customer friction and highlights successful techniques employed by top-performing agents. Their solutions cater to diverse industries including retail, healthcare, and financial services, with a strong presence in North America and Europe. CollabIP operates on a subscription-based revenue model, where clients pay for access to their AI-powered conversation intelligence platform.

The business transactions typically involve annual or monthly subscriptions, allowing clients to leverage Tethr’s insights for ongoing improvement in customer interactions. Clients benefit from a range of pricing plans tailored to their specific needs, which encompass access to prescriptive dashboards, a prebuilt library of thousands of models, and benchmarking capabilities against industry standards. Following the most recent funding round in December 2021, CollabIP plans to enhance its investments in sales and marketing to support the advancement of its listening platform. The company aims to expand its product offerings with upcoming features that improve customer interaction analysis.

Additionally, CollabIP is targeting broader market penetration in Europe and North America by the end of 2023.