CM.com N.V.

CM. com N. V. is a technology company specializing in an AI-powered engagement platform that enhances customer interactions through tools like communication APIs and data analytics.

Founded by Gilbert Gooijers, CM. com is headquartered in Breda, Netherlands. The company focuses on providing a comprehensive engagement platform. Its leadership includes CEO Casey Maultsby and several key executives.

The company has adapted its business strategy to respond to market demands but does not disclose specific pivots or mergers. CM. com specializes in an AI-powered engagement platform designed to enhance customer interactions through a comprehensive suite of tools. Their core offerings include AI Agents, a Customer Data Platform, and various communication channels such as SMS, Voice, and Messaging APIs.

These products facilitate real-time communication, personalized customer experiences, and data-driven insights across marketing, sales, and customer service domains. CM. com aims to resolve challenges related to customer engagement, operational efficiency, and data management, enabling businesses to interact seamlessly with their customers. The platform serves a diverse clientele, including industries such as retail, finance, travel, and entertainment, with a global reach that extends to markets in Europe, North America, and Asia.

In 2022, CM. com generated a revenue of USD 298. 47 mn with an EBITDA of USD -27. 93 mn.

The company generates revenue through a structured model incorporating subscription-based services and transaction fees associated with its various products. Clients typically engage with the platform via tiered subscription plans that cater to different business sizes and needs, specifically for their AI Agents and communication solutions. Revenue is further bolstered through transaction fees tied to payment processing and ticketing services, where clients can manage sales directly through the platform. Noteworthy offerings include their HALO AI engine and integrated chatbot solutions, which are central to their engagement strategy and contribute to their overall revenue model.

CM. com is strategizing for future growth through the development and launch of new products aimed at enhancing customer engagement capabilities. They plan to expand into new markets, specifically targeting regions in North America and Asia by the end of 2024. Recent funding will support these initiatives, focusing on product innovation and market penetration, although specific details on funding allocation are not disclosed.