Clarabridge, Inc.

Based in Virginia, US, and founded in 2006 by Gene Sohn, Jurriaan Persyn, Justin Langseth, and Sid Banerjee, Clarabridge, Inc. operates as a provider of customer experience management solutions. The firm also has offices in Spain, Belgium, and the UK. The company has 18 billion conversations processed, 4 waves of Forrester recognition, 100% of customer touchpoints, and over 150 pre-built industry models.

Clarabridge, Inc. received series A funding from Boulder Ventures in 2006, series B funding from Boulder Ventures and Intersouth Partners in 2007, series C funding from Boulder Ventures, Grotech Ventures, Harbert Management Corporation, and Intersouth Partners in 2008, series D funding from Boulder Ventures, Grotech Ventures, Harbert Management Corporation, and Intersouth Partners, and an unspecified round investment from General Catalyst Partners and Summit Partners in 2013, and in July 2021, the company entered into a purchase agreement with Qualtrics. As of September 2021, Clarabridge, Inc. is been led by Mark Bishof, as its CEO.

The firm develops an artificial intelligence-powered platform that allows companies to analyze and capture customer feedback from indirect sources such as emails, social media, chats, support calls, online forums, surveys, complaints, and product ratings and reviews, enabling businesses to improve their customer experience, sales, and operational efficiency. Its client portfolio includes banking and financial institutions, consumer goods companies, and healthcare and insurance providers.