Capillary Technologies India Limited

Capillary Technologies Pvt. Ltd. is an Indian company specializing in enhancing customer engagement and loyalty through managed SaaS solutions, leveraging artificial intelligence for improved retention and personalized experiences. Founded in 2018 in Bangalore, India, Capillary Technologies Pvt.

Ltd. focuses on customer engagement solutions. The company has secured a total of USD 95 mn in funding through a SERIES D round in February 2024, led by Evolvence Capital with participation from other investors like 57 Stars and Pantheon. The founders, Aneesh Reddy and Sridhar Bollam, have prior entrepreneurship experience, contributing to the company's strategic direction.

Capillary has executed 12 deals to date, establishing itself in the SaaS market for customer loyalty and engagement. Capillary Technologies offers managed SaaS solutions designed to boost customer engagement and loyalty. Their primary products include the Capillary Loyalty+ platform, which utilizes AI to enhance loyalty programs, as well as Engage+, Insights+, and CDP+, focusing on customer connectivity, predictive analytics, and data management. Serving over 500 programs across more than 30 countries, their clientele includes various sectors such as retail, airlines, and hospitality, all aimed at utilizing data insights to strengthen customer relationships.

In the most recent year, 2023, Capillary Technologies reported a revenue of USD 40. 21 mn, with an EBITDA of USD -5. 28 mn. The company’s revenue model is based on subscription services, catering to clients seeking to improve customer loyalty through their product suite.

Following the recent SERIES D funding of USD 95 mn in February 2024, Capillary Technologies plans to use the capital to further its expansion efforts, develop partnerships, and enhance its artificial intelligence capabilities. The company is designing new products aimed at improving customer experiences and plans to enter new geographical markets by the end of 2024.