Callinize, Inc.

Callinize, Inc. offers a cloud-based customer experience solution that integrates customer data and communication systems, enhancing sales and service interactions through real-time access to customer information. Formed in 2014, Callinize, Inc. operates from Austin, US, focusing on customer experience solutions.

Founders Alyse Quinn and Daniel Sincavage have previously founded other companies. The company raised USD 7. 50 mn in a SERIES C funding round led by Next Coast Ventures in October 2021, bringing the total raised to USD 7. 50 mn.

Callinize has engaged in 9 total deals, with the most recent deal occurring on 2021-10-27. Tenfold’s core offering is a cloud-based customer experience solution that integrates customer data, workflow, and communication systems into a cohesive platform. This service allows sales and service representatives to access comprehensive customer information in real-time through a single interface, streamlining their workflow and enhancing customer interactions. Key features include Click-to-Dial functionality, automatic logging of customer interactions, and workflow automations aimed at reducing manual tasks and improving productivity.

Tenfold caters to various industries, including consumer services, financial services, insurance, and healthcare, and offers strong integration capabilities with leading CRM platforms such as Salesforce and Microsoft Dynamics 365, primarily in North America and parts of Europe. Tenfold operates under a subscription-based revenue model, allowing businesses to access its tools and features through various pricing tiers tailored to their needs. Clients typically enter into annual contracts, accommodating different operational scales from small enterprises to large corporations. Their offerings include the integration of CRM and communication platforms central to their solutions, helping boost agent productivity and customer satisfaction, while also benefiting from increased operational efficiencies and performance metrics.

Partnerships with major technology providers further solidify Tenfold's revenue streams across multiple sectors. In October 2021, Callinize, Inc. was acquired by LivePerson, Inc. , merging their technologies to create an AI-enabled system for enhanced customer experience.

With this acquisition, Callinize aims to further develop new products and expand its footprint in existing and new markets. The funding raised will be utilized to support the integration of technologies and enhance product offerings, targeting a comprehensive customer engagement strategy in upcoming quarters.