Avid Ratings, Inc.

Avid Ratings, Inc. is a US-based company specializing in software solutions tailored for the residential homebuilder industry, focusing on enhancing customer experience and operational efficiency. Founded in 1992 in Madison, US, Avid Ratings, Inc. develops software for residential homebuilders, including AvidCX™ and AvidWarranty.

The company recently completed a SERIES A funding round of USD 6. 00 mn, led by 4490 Ventures and Beringea Private Equity. In November 2024, Avid Ratings was acquired by ECI Software Solutions, Inc. , allowing for enhanced customer experience solutions.

The current CEO is Aaron Everson. Avid Ratings provides a comprehensive suite of software solutions for the residential homebuilder industry. Their core products include AvidCX™, a 360º customer experience platform that allows builders to analyze and enhance the homebuyer journey; AvidWarranty, an AI-powered home warranty management platform designed to streamline warranty processes; and HomeKeep, which aids in home management and maintenance post-move-in. These solutions are tailored for homebuilders throughout North America to improve customer satisfaction and operational efficiency.

Avid Ratings generates revenue through a subscription-based model for its flagship products, primarily serving homebuilders in the US and Canada. Builders pay for access to AvidCX™, AvidWarranty, and HomeKeep, with annual subscriptions allowing for improved customer satisfaction and operational management. The company has established a strong presence in the residential construction sector, catering to builders focused on enhancing their service offerings. Avid Ratings aims to leverage the recent acquisition by ECI Software Solutions, Inc.

to enhance its product offerings and expand its market presence. The funding received in the SERIES A round will support advancements in platform capabilities and customer experience solutions. Specific plans for new product launches and geographical expansion have not been detailed, but the acquisition positions Avid Ratings for significant growth in the customer experience sector.