Ziwo

ASWAT FZ LLC, operating as ZIWO, specializes in cloud-based contact center solutions, enhancing customer engagement and streamlining business communications through innovative technology. Founded in 2010 and headquartered in Dubai, United Arab Emirates, ASWAT FZ LLC focuses on delivering contact center services. The company has engaged in 3 deals, with the most recent funding round occurring on February 2026, ZIWO raised venture debt funding from Ajeej Capital. The firm is led by CEO Renaud de Gonfreville, who has previously been involved in other ventures.

ZIWO provides a range of cloud-based contact center and business phone solutions aimed at improving customer engagement. Core offerings include ZIWO Call Center Software, ZIWO AI, and omnichannel management tools that integrate voice and WhatsApp interactions into one platform. The solutions cater to various sectors like retail, finance, and hospitality, ensuring quick deployment and customization to meet specific business needs, particularly in the GCC region. ZIWO operates on a subscription-based pricing model for its cloud contact center solutions, allowing varying scales of service to suit businesses of all sizes.

Clients typically access the platform through annual or monthly subscriptions, which include features such as intelligent workflows and real-time analytics. Notable products contributing to their revenue include ZIWO Call Center Software and ZIWO AI, which facilitate enhanced client engagement. Following their latest funding round on February 16, 2026, ASWAT FZ LLC intends to support regional expansion in MENA, stronger partnerships, and wider use of AI automation for customer interactions. The company is targeting expansion into additional markets within the GCC region, aiming to broaden its customer base.

Recent funding will be utilized to support these product developments and market entries, ensuring ZIWO remains competitive and responsive to client needs.