Assist Digital S.p.A. Asset Profile

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Year established

1996

Location

Milan Italy

Primary Industry

Software

About

Founded in 1996 and based in Milan, Italy, Assist Digital Spa is a company that offers customer relationship management services that utilize human power as well as chatbots to optimize the customer experience of organizations. Assist Digital’s list of companies includes Attoma, Comselect, Triveo, The Valley, and Penfield Digital. In January 2023, Ardian agreed to acquire an approximately 60% majority stake in Assist Digital S.p.A. from Progressio SGR and Banca Nazionale Del Lavoro. As of 2023, Francesca Gabrielli serves as the CEO of the company. As of 2023, the company has 22 offices and serves over 80 clients, including Facebook, Sky, Vodafone, FCA, Toyota, Amplifon, and others. The company offers solutions such as chatterbox, a scalable cross-channel platform powered by AI that ensures the governance of communications between brands, customers, and stores, and talkactive, a conversational hybrid solution that combines human and artificial intelligence to automate voice calls handled by call centres, providing human-like conversational experiences. Assist Digital provides a variety of services, such as consultancy, design, technology development, and customer management, to its clients throughout the customer life cycle, boosting corporate performance and optimizing the customer experience. The firm’s partners include Google, AWS, Microsoft, Genesys, Qualtrics, Oracle, and others. The acquisition in January 2023 builds up Assist Digital S.p.A.'s international expansion capability and resilience.

Current Investors

Banca Nazionale Del Lavoro, Progressio, HAT

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Primary Industry

Software

Sub Industries

Market Research & Consulting, Web Development, Sales & Marketing Software, Customer Relationship Management, Application Integration Software, Analytics & Performance Software

Website

www.assistdigital.com

Verticals

Artificial Intelligence, Big Data, Cloud Computing, Mobile Apps

Company Stage

Mature - Growth Capital

Total Amount Raised

Subscriber access only

Deals

Deals Type
Add-on
Secondary Buyout
Growth
Growth
Sale to Management

Deal Status	Target (s)	Deal Date
Completed	SATEL FINANCES	21 Oct 2024
Completed	Assist Digital S.p.A.	23 Jan 2023
Completed	Assist Digital S.p.A.	21 Jul 2021
Completed	Assist Digital S.p.A.	30 Nov 2020
Completed	Assist Digital S.p.A.	26 Jan 2016

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