ASAPP, Inc.

Founded in 2014 by Gustavo Sapoznik and Marcus Westin, and based in New York, US, ASAPP, Inc. develops an AI-integrated software that enables natural language processing and robotic process automation for individuals and organizations. The company has offices in New York, Silicon Valley, Buenos Aires, London, and Bozeman. Additionally, in May 2021, ASAPP, Inc.

raised USD 120 million in series C funding co-led by Dragoneer Investment Group, Fidelity Investments, 40 North Ventures, Emergence Capital Partners, Euclidean Capital, HOF Capital, March Capital Partners, and Telstra Ventures, giving the company a post-money valuation of approximately USD 1. 5 billion. The company's products include the Customer Experience Performance (CXP) platform which gains insight into exactly how agents address customers’ needs. ASAPP AI Native® products create a natural and ongoing feedback loop between machine learning and agent activity.

Also, ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. And its digital care messaging platform increases agent efficiency with AI-driven suggestions of what to say and do to resolve issues fast. ASAPP, Inc. plans to use the capital raised in May 2021 to support the companies continued expansion, following a year in which it grew roughly twofold.