Arcaris, Inc.
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Arcaris, Inc. - overview
Established
2012
Location
Sunnyvale, CA, US
Primary Industry
Software
About
Based in California, US, and founded in 2012 by CEO Oscar Giraldo. Arcaris, Inc. , doing business as Playvox, operates as a provider of a quality assurance software platform that offers talent management for call center outsourcers and enterprises to improve their agents’ performance and motivation. Playvox increased its employee count from 22 in 2019 to over 100 employees as of December 2020.
In 2020, market demand for the Playvox platform drove an increase in active users by more than 400 percent and new enterprise customers by 75 percent. The company currently serves over 200 customers in 34 countries, including Dropbox, Electronic Arts, and Wish. In February 2020, Playvox acquired Trainbox, a unique video interactive training tool that makes learning fun for customer service teams. In January 2021, the company had an investment from Five Elms Capital and acquired Agyle Time, a workforce monitoring SaaS tool, to provide customer service solutions, that enable the company to expand the feedback system into the customer service workforce.
The company's platform is intended to integrate to a set of capabilities that includes gamification, agent performance automation, training, social engagement, and real-time employee communication.
Current Investors
FCP Innovacion, Five Elms Capital
Primary Industry
Software
Sub Industries
Analytics & Performance Software, Customer Relationship Management, HR & Workforce Software
Website
www.playvox.com
Verticals
Cloud Computing
Total Amount Raised
Subscriber access only
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