APAC Customer Services, Inc.
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APAC Customer Services, Inc. - overview
Established
1973
Location
Bannockburn, IL, US
Primary Industry
Outsourcing
About
Founded in 1973 and based in Illinois, US, APAC Customer Services, Inc. is a provider of customer care outsourcing solutions with global BPO services.
Current Investors
Expert Global Solutions, Inc.
Primary Industry
Outsourcing
Sub Industries
BPO Services
Company Stage
Merged
Total Amount Raised
Subscriber access only
APAC Customer Services, Inc. - financials
| Fiscal Year Ended | Dec 30, 2001 | Dec 29, 2002 | Dec 28, 2003 | Dec 28, 2004 | Jan 02, 2005 | Jan 01, 2006 | Dec 31, 2006 | Dec 30, 2007 | Dec 28, 2008 | Dec 28, 2009 | Jan 03, 2010 | Jan 02, 2011 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 428,844,000 | 371,198,000 | 322,852,000 | - | 273,239,000 | 239,845,000 | 224,297,000 | 224,683,000 | 248,799,000 | - | - | - |
| % Revenue Growth (YoY) | - | (13.4%) | (13.0%) | - | - | - | (6.5%) | 0.2% | 10.7% | - | - | - |
| EBITDA (USD) | 23,140,000 | 31,881,000 | 19,423,000 | - | 692,000 | (18,632,000) | 5,219,000 | 4,746,000 | 19,012,000 | - | - | - |
| Operating Income (USD) | (1,956,000) | 15,897,000 | 7,408,000 | - | (10,363,000) | (30,750,000) | (7,247,000) | (9,191,000) | 7,063,000 | - | - | - |
| Operating Margin | (0.5%) | 4.3% | 2.3% | - | (3.8%) | (12.8%) | (3.2%) | (4.1%) | 2.8% | - | - | - |
| % EBITDA Margin | 5.4% | 8.6% | 6.0% | - | 0.3% | (7.8%) | 2.3% | 2.1% | 7.6% | - | - | - |
| NET Income (USD) | (4,964,000) | 6,194,000 | 4,339,000 | - | (6,499,000) | (22,398,000) | (30,539,000) | 5,089,000 | 3,019,000 | - | - | - |
| % Net Margin | (1.2%) | 1.7% | 1.3% | - | (2.4%) | (9.3%) | (13.6%) | 2.3% | 1.2% | - | - | - |
APAC Customer Services, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Trade Sale | Completed | Expert Global Solutions, Inc. | - | ||||||||
| Secondary Buyout | Completed | Transworld Systems, Inc. | - | ||||||||
| Merger | Completed | APAC Customer Services, Inc., NCO Group, Inc. | - | ||||||||
| Public to Private | Completed | APAC Customer Services, Inc. | - |
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APAC Customer Services, Inc. - employee data
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