Alorica, Inc.

Alorica, Inc. specializes in providing customer experience solutions and integrating advanced AI technology to enhance digital trust and safety across various industries. Founded in 1999, Alorica, Inc. operates from its headquarters in Irvine, California, US.

The company offers comprehensive customer experience solutions and has undergone a Recapitalisation funding round, raising USD 750. 00 mn from Apollo Global Management on April 20, 2023. The founders, Antonio Sécola, David Wimberly, Kelsie Rios, and Sean Hogg, have a history of entrepreneurial success, contributing to the company's growth and market presence. Alorica Inc.

primarily offers a next-generation Digital Trust & Safety platform that integrates advanced AI technology with human expertise to provide scalable protection across digital communities. This platform proactively addresses digital threats through sophisticated automation and continuous learning capabilities, complemented by expert human review. It serves various end-use cases including content moderation, fraud detection, and policy enforcement, ensuring compliance and user safety for brands in rapidly evolving online environments. Alorica's diverse client base consists of thousands of content moderators and businesses across multiple sectors such as technology, healthcare, retail, and financial services.

The company operates globally, addressing clients' needs in North America, Europe, Latin America, and the Asia-Pacific region, effectively resolving millions of dollars in fraud and moderating billions of content pieces annually in over 20 languages. Alorica's revenue for the most recent year, 2019, was USD 1,900. 00 mn. The company's revenue model is structured around partnerships with various enterprises seeking managed services in customer experience and digital safety.

Clients typically engage with Alorica through long-term contracts that involve subscription-based fees for access to the Digital Trust & Safety platform and other services. Alorica facilitates B2B transactions where brands rely on its services to enhance operational efficiencies while reducing costs. Revenue is generated through service-level agreements defining the scope of services, performance metrics, and pricing arrangements based on service complexity and volume. The company plans to leverage the recent funding from Cerberus Capital Management, a USD 745 mn senior secured term loan, to support its refinancing, globalization efforts, and product expansion.

Alorica is focused on launching new products that aim to enhance its service offerings in the near future, as well as expanding its market presence in untapped regions. Specific geographic targets for this expansion have yet to be disclosed, but the company aims to broaden its reach by the end of the upcoming fiscal year.