AllinCall Research and Solutions Pvt. Ltd.
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AllinCall Research and Solutions Pvt. Ltd. - overview
Established
2017
Location
Mumbai, Maharashtra, India
Primary Industry
Software
About
Based in Mumbai, Maharashtra, India, and founded in 2017, AllinCall Research and Solutions Pvt. Ltd. , dba Cogno AI, is a Digital Contact Center for Sales and Customer Support. In November 2021, Exotel Techcom Private Limited acquired AllinCall Research and Solutions Pvt.
Ltd. The company provides a platform which allows live agents to connect with customers across all digital touchpoints such as web, WhatsApp, Telegram, Messenger etc. The platform has features such as fast messaging intuitive interface, canned responses, private notes, agent group chat etc to increase agent productivity. The platform auto-assigns conversations to agents based on their skill levels and load.
Each new chat goes to the first available agent, who can respond quickly to the customer and when all agents are assigned one chat each, the next round is distributed. The platform has use cases in industries such as banking, insurance, stock broking, mutual fund etc.
Current Investors
Exotel Techcom Private Limited
Primary Industry
Software
Sub Industries
Customer Relationship Management
Website
www.getcogno.ai
Verticals
Artificial Intelligence
Company Stage
Add-on
Total Amount Raised
Subscriber access only
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