Aisera, Inc.

Based in California, US and founded in 2017 by Christos Tryfonas and Muddu Sudhakar, Aisera, Inc. is an information and technology company that uses artificial intelligence (AI) to automate support and operations for sales, IT, human resources and customer service. In November 2025, Automation Anywhere, Inc. a portfolio company of New Enterprise Associates, General Atlantic, Goldman Sachs Asset Management, World Innovation Lab, SB Investment Advisers, Workday Ventures, Salesforce Ventures, Mindrock, Arctic Ventures, SVB Capital, Hercules Capital and Silicon Valley Bank, acquired Aisera, Inc.

from Norwest Venture Partners, Menlo Ventures, Khosla Ventures, True Ventures, First Round Capital, Webb Investment Network, Icon Ventures, Sherpalo Ventures, World Innovation Lab, Thoma Bravo, Silicon Valley Bank, Goldman Sachs Asset Management and Zoom Ventures. Aisera’s products include AI Service Desk, AI Customer Service, Conversational AI, Conversational RPA, TicketIQ, and AIOps. The company's AI solutions seamlessly integrate with business applications like Cisco Webex, MS Teams, Salesforce, ServiceNow, Slack and Zendesk. The company’s services include AI-powered IVR for call centers, HR, customer service, IT, sales and marketing.

AI service desk of the company automatically resolves incoming requests instantly, improves employee productivity and reduces repetitive work. Conversational AI has the capability of the intent match, context switching, intent disambiguation and exception and awareness handling to improve natural language-driven conversational interactions. The company generates revenue by offering proactive, personalized, and predictive AI Service Management (AISM) solutions to B2B and B2C organizations. Some of the company’s customers include McAfee, Unisys, Ciena, and Autodesk.

The company plans to use its proceeds from April 2020 for the continued rapid expansion and deployment of its AI platform in enterprise IT, HR, and customer service environments, as well as significant advancements in its go-to-market strategy, marketing, and product development.