Acquire Inc.

Acquire Inc. is a customer support platform that enhances business communication through integrated workflows and digital channels like messaging, voice, and video, aimed at improving service efficiency. Acquire Inc. , founded in 2018 and headquartered in San Francisco, US, specializes in customer support solutions.

The company has successfully completed 3 deals, with its most recent funding round occurring on June 1, 2021, where it raised USD 3. 5 mn from Chiratae Ventures. The co-founders of the company are Amrit Dhangal, Evan Gill, and Laduram Vishnoi, who also serve as the current CEOs. Acquire offers an all-in-one customer support platform designed to enhance customer service through the integration of powerful workflows and various digital communication channels.

The platform includes a robust workflow engine that enables customizable integrations and the addition of multiple communication channels, such as live messaging, voice, and video calling. Tailored for businesses across diverse industries like retail, technology, and finance, it focuses on enhancing customer interactions and streamlining operations while providing a unified agent view of customer inquiries. Acquire's solutions primarily target small-to-medium enterprises (SMEs) and larger corporations in North America and Europe that prioritize customer experience and operational efficiency. Acquire generates revenue through a subscription-based model, allowing businesses to access its suite of customer support tools and features.

Clients typically enter into annual or monthly subscription agreements providing varying access levels to functionalities such as live messaging, call deflection, and integrated workflows. The company’s flagship offerings include advanced analytics and CRM integrations that add to its platform's value proposition. This B2B model fosters long-term partnerships with clients relying on Acquire's technology for effective customer service operations. Acquire Inc.

plans to leverage the USD 3. 5 mn raised in its latest funding round in June 2021 to enhance its product offerings and expand into new markets. The company is focusing on developing new features aimed at improving customer engagement and plans to launch these updates by mid-2022. Additionally, Acquire aims to penetrate the Asia-Pacific region by the end of 2023, targeting businesses that require innovative customer support solutions.