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Engageware

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Year established

1999

Location

Tewksbury MA US

Primary Industry

Software

About

Based in Massachusetts, US, and founded in 1999 by co-founder John Loring, TimeTrade Systems, Inc., d.b.a. Engageware operates as a developer of timekeeping software solutions such as appointment and calendar scheduling for industries such as banking, consumer retails, and education to help reduce friction for their enterprise and business customers seeking to seamlessly coordinate interactions with their constituents across virtual and physical channels. In May 2020, ClearHaven Partners acquired a majority stake in TimeTrade Systems, Inc. from Cherrystone Angel Group, Converge Venture Partners, Ascent Venture Partners, and Origami Capital Partners. As of November 2022, Nina Vellayan is the CEO of the company. The company provides an appointment scheduling platform with various capabilities, such as omnichannel scheduling, smart resource matching, advanced appointment routing, pooled resource management, 1-on-1 and team meetings, personal calendar sync, automated reminders, web/video conferencing, reporting and analytics, CRM connector, and more. Engageware leverages intelligent search technology that understands what customers are looking for, then gives them the right answers and recommended next steps. In addition, the firm offers knowledge management technology that helps every employee find accurate information and give consistent, confident answers, improving customer relations and sales opportunities. As of November 2022, the company has helped more than 500 brands to interact with about 2 billion customers.
Current Investors
Converge Venture Partners, Cherrystone Angel Group, Ascent Venture Partners

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Primary Industry
Software
Sub Industries
Web Applications, Analytics & Performance Software, Application Integration Software, Customer Relationship Management
Website
www.engageware.com
Verticals
Cloud Computing
Company Stage
Mature
Total Amount Raised
Subscriber access only

Deals

Deals Type
Add-on
Add-on
Secondary Buyout
Deal Status Target (s) Deal Date Investor(s) Seller(s) Deal size (Mn) Enterprise value (Mn) Post-money valuation (Mn) EBITDA multiple (x) Revenue multiple (x) Lead partner (s)
Completed Aivo 24 Aug 2023
Completed SilverCloud, LLC 31 Dec 2020
Completed Engageware 17 Mar 2020
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