Qualitista OÜ
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Qualitista OÜ - overview
Established
2018
Location
Tallinn, -, Estonia
Primary Industry
Software
About
Founded in 2018 and based in Tallinn, Estonia, Qualitista OÜ develops the Klaus app, a conversation review and quality assurance tool for storage, management, analysis, and evaluation of customer support. In January 2023, Zendesk, Inc. , a portfolio company of Abu Dhabi Investment Authority, GIC, Hellman & Friedman, and Permira, agreed to acquire Qualitista OÜ from Creandum, Acton Capital, Global Founders Capital, and Icebreaker. Klaus offers a suite of tools designed to optimize customer support quality.
The product lineup includes the QA Suite, which reviews and analyzes support interactions; the AI Suite, which provides automated scoring and insights; and the Coaching Suite, which structures targeted feedback and training for support agents. The platform features real-time analytics, smart filters, sentiment analysis, and targeted manual QA, all aimed at improving average handle time (AHT), reducing costs, and enhancing overall service quality. Klaus generates revenue through subscription-based pricing for its quality management solutions.
Current Investors
Creandum, Icebreaker, Global Founders Capital
Primary Industry
Software
Sub Industries
Customer Relationship Management, Browser Software & Plug-ins, Analytics & Performance Software
Website
www.klausapp.com
Verticals
Artificial Intelligence, Cloud Computing
Company Stage
Series A
Total Amount Raised
Subscriber access only
Qualitista OÜ - timeline of key events
Qualitista OÜ - financials
| Fiscal Year Ended | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|---|
| Revenue (USD) | 166,886 | 579,843 | 1,271,988 | - | - | - |
| % Revenue Growth (YoY) | - | 247.4% | 119.4% | - | - | - |
| EBITDA (USD) | (713,053) | 1,447,443 | (2,375,025) | - | - | - |
| Operating Income (USD) | (715,294) | 1,401,670 | (2,420,681) | - | - | - |
| Operating Margin | (428.6%) | 241.7% | (190.3%) | - | - | - |
| % EBITDA Margin | (427.3%) | 249.6% | (186.7%) | - | - | - |
| NET Income (USD) | (715,529) | (1,402,286) | (2,420,154) | - | - | - |
| % Net Margin | (428.8%) | (241.8%) | (190.3%) | - | - | - |
Qualitista OÜ - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on, Trade Sale | Completed | Qualitista OÜ | - |
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Qualitista OÜ - employee data
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