Metis Solutions, S.L.
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Metis Solutions, S.L. - overview
Established
2016
Location
Barcelona, -, Spain
Primary Industry
Internet
About
Metis Solutions, S. L. provides innovative customer service automation solutions through its chatbot platform, enhancing business efficiency and customer interactions across various industries. Founded in 2016 in Barcelona, Spain, Metis Solutions, S.
L. specializes in developing customer service automation technologies. The company raised EUR 1 million in Seed funding on May 7, 2019, led by Kanoar Ventures. The current CEO is Marc Caballé, who, along with co-founders Eric Marcos and Marc May, has over a decade of experience in the tech sector.
Hubtype specializes in customer service automation solutions, primarily through its advanced chatbot and conversational application platform. The core offerings facilitate the creation and deployment of chatbots that integrate various automation technologies, including webviews, conversational flows, and multilingual AI. These solutions are designed to automate complex customer service processes, enabling businesses to enhance their customer interactions across multiple channels, notably WhatsApp. Hubtype's platform serves a diverse client base that includes industries such as airlines, insurance, banking, and eCommerce, providing them with tools to improve customer satisfaction and operational efficiency.
The company's products are actively marketed in numerous geographical markets, including Europe, Latin America, and North America, catering to enterprises looking to optimize their customer engagement strategies. In 2023, Hubtype reported a revenue of EUR 3,567,325. 20 and an EBITDA of EUR 617,158. The revenue model is based on subscription-based transactions with B2B clients utilizing its automation platform for various customer service applications.
Clients engage with Hubtype through tailored pricing plans accommodating different business scales and needs, focusing on both automated and agent-based customer journeys. The services offered include a no-code, drag-and-drop chatbot builder, a messaging-first helpdesk interface, and an analytics suite focused on customer service metrics. These offerings are typically bundled into comprehensive packages that enhance the overall value proposition for businesses seeking to improve customer experience and operational effectiveness. Hubtype's success in automating a significant portion of customer interactions—such as 85% of its WhatsApp engagements—demonstrates its capability to drive improvements in efficiency and cost reduction for its clients.
Looking forward, Metis Solutions, S. L. plans to expand its product offerings and enter new markets. The company is focusing on launching enhanced chatbot features and aiming to penetrate the Asian market by 2025.
The recent Seed funding of EUR 1 million will be utilized to develop these new products and support market expansion efforts.
Current Investors
Kanoar Ventures
Primary Industry
Internet
Sub Industries
Social Networking & Communication Platform, Web Applications
Website
www.hubtype.com
Verticals
Mobile Apps
Company Stage
Angel & Seed
Total Amount Raised
Subscriber access only
Metis Solutions, S.L. - timeline of key events
Metis Solutions, S.L. - financials
| Fiscal Year Ended | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 3,397 | 58,180.2 | 240,172.9 | 590,871 | 1,217,809 | 2,192,421 | - | - | - |
| % Revenue Growth (YoY) | - | 1612.7% | 312.8% | 146.0% | 106.1% | 80.0% | - | - | - |
| EBITDA (USD) | (24,664.8) | 19,862.5 | 42,946.2 | (93,529.8) | 71,464.6 | 373,588.2 | - | - | - |
| Operating Income (USD) | (24,664.8) | 4,323.2 | 12,261.2 | (141,174.1) | (12,135.6) | 165,681.5 | - | - | - |
| Operating Margin | (726.1%) | 7.4% | 5.1% | (23.9%) | (1.0%) | 7.6% | - | - | - |
| % EBITDA Margin | (726.1%) | 34.1% | 17.9% | (15.8%) | 5.9% | 17.0% | - | - | - |
| NET Income (USD) | (25,332.6) | (46.3) | 12,214.8 | (176,406.7) | (36,822.1) | 136,921.8 | - | - | - |
| % Net Margin | (745.7%) | (0.1%) | 5.1% | (29.9%) | (3.0%) | 6.2% | - | - | - |
Metis Solutions, S.L. - employee data
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