EvaluAgent

Based in the UK, EvaluAgent, a part of SocialRel8 Ltd, offers advanced quality assurance and performance improvement solutions tailored for contact centers, utilizing AI and automated tools. Founded in 2012 in Middlesbrough, UK, EvaluAgent specializes in quality assurance solutions for contact centers. The company was founded by Alex Richards, Jaime Scott, and Michelle Dinsmore. In June 2023, EvaluAgent raised EUR 18.

3 million in a Series A funding round led by PeakSpan Capital, marking a significant step in its growth trajectory. The total funds raised to date amount to EUR 18. 3 million across three deals. EvaluAgent specializes in providing a comprehensive quality assurance and performance improvement platform tailored for contact centers.

Their core offerings include AI-powered conversation intelligence, automated quality assurance (QA), and targeted agent improvement programs. These tools enhance customer experience by enabling users to monitor and analyze interactions across multiple channels, allowing contact centers to identify patterns and surface insights that drive efficiency and service quality. EvaluAgent serves a diverse clientele that includes contact center directors, heads of quality assurance, team leaders, agents, and business process outsourcers, primarily in the North American and European markets. EvaluAgent operates on a subscription-based revenue model, where clients engage with a recurring fee for access to the platform's features and tools.

This B2B model allows organizations to integrate EvaluAgent's solutions into their existing tech stacks, streamlining quality management and training processes. Specific pricing details are not disclosed, but revenue is generated from tiered subscription plans tailored to the needs of various roles within contact centers, such as quality assurance and coaching. Following the Series A funding of EUR 18. 3 million on June 23, 2023, led by PeakSpan Capital, EvaluAgent plans to utilize the capital to expand its market reach and support product development.

The company aims to enhance its platform with new features and improve its service offerings, targeting expansion into additional markets, particularly in North America and Europe, by the end of 2024.