1. About
  2. Data
  3. Insights
  1. About
  2. Data
  3. Insights
  1. Subscriber Access

24-Hour Support

Quick and effective support, whatever you need and wherever you are

Find out why 80% of our clients say we provide the industry’s best customer service.

Our commitment

  • Immediate help. We’re available by live chat and phone, and we strive to respond to all emails within an hour.
  • Fast resolution. We aim to complete most requests within one business day. Where possible, we resolve your questions at the first point of contact.
  • Trained professionals. You’ll always be communicating with a friendly member of our Client Services team.

Local support, on your schedule

  • Access an expert 24 hours a day, Monday to Friday, via live chat, email, or phone.
  • Our multilingual customer service teams provide support from London, New York, San Francisco, Singapore, and Hong Kong.

Extend your data team

  • Have a specific requirement for a presentation or research project? We help with custom data requests.

Unlimited training support

  • We’re always happy to hold custom webinars, training, and demos for clients at their request.

We’ve got you covered

In 2018, we supported our clients in the following ways:

6,745

Hours speaking to clients

3,893

Live-chat resolutions

1,953

Custom data requests

5,385

Platform walkthroughs

925

Training demonstrations

Questions we’ve answered

We understand that each firm has its own specific needs. See examples of how we have helped our clients with custom requests:

"Can you please provide me a list of LPs who have stated they have an ESG mandate?"

"Is the private equity dry powder report available by quarter, from 2007 to present?"

"How can I obtain the unrealized value held in portfolios?"

"I’m looking for a list of US-based retail investors that can write a minimum $10mn check. Can you help?"

If you have custom data requests, please contact us. We’re happy to help our clients or discuss our data solutions.

How can we help you?

Preqin Pro

Access the industry’s most comprehensive private capital and hedge fund datasets and analytics tools.

Insights

Stay on top of the latest developments in alternatives with exclusive industry reports, publications and statistics.

Contact us

Let us know how we can help – we’re here to answer any questions you might have.