Our customers are the central focus of Preqin
We pride ourselves on ensuring that all our customers, existing and prospective, feel supported and valued. We achieve this through honest in-depth conversations to identify the best solutions for their needs. We ensure that all departments are aligned to deliver the desired outcome for each client.
Working collaboratively with all departments across the business, our team has access to company-wide resources and expertise to maximize success and drive Preqin’s growth in an industry that shows no signs of slowing down.
Our teams
Client Services
Our team serves as the primary point of contact for clients on queries relating to the Preqin platform, as well as the wider company. We are a global team, based in London, New York, and Singapore, providing round-the-clock support to our clients. Last year, we answered queries from over 8,000 customers across the globe via phone, email, and live chat.
Regional Accounts
Our team identifies and acquires new customers in targeted regions by effectively managing the sales cycle. In addition, we build strong relationships with existing clients to advise them throughout their subscription and at renewal time. Our team is structured around customer segments across different regions to ensure we have a deep understanding of their needs and deliver the highest standard of service.
Global Accounts
Our team builds long-term partnerships with our strategic clients to maximize mutually beneficial outcomes over time. We develop trust and a thorough understanding of their goals to help them shape their business strategies and source opportunities. We always look for new ways to engage with our global account clients – through events, thought leadership, research, and other initiatives.
Channel Sales
Our team manages Preqin's partnerships with the world’s biggest software providers. These partnerships enable our clients to access Preqin's data and insights seamlessly via their own CRM and analytics tools. We identify potential partners and develop successful relationships with a goal to improve our clients’ workflows and boost efficiency.
Meet our people
Want to know what it is like to be part of the Sales & Client Success Teams? Find out from our employees as they give insight into their careers and motivations.
Whitney Brierre
Principal Client Success Manager
"[At Preqin,] not only can you grow within your own role, but you can also branch off into different roles that may spark your interests and make good use of your talents."
How can we help you?
Preqin Pro
Access comprehensive private capital and hedge fund datasets and analytics tools.
Insights
Stay on top of the latest developments in private markets with exclusive industry reports, publications, and statistics.
Contact us
Let us know how we can help – we’re here to answer any questions you might have.