Icon Communication Centres s.r.o.
Have updates for this profile? Please contribute data
= Subscriber Access Only
You are viewing a preview of this profile. Request a Preqin Pro demo for full access to all profiles and underlying data.
With Preqin Pro, you gain an unobstructed view of all alternative asset class activity across institutional investors, fund managers, funds, portfolio companies, deals, exits, and service providers.
Icon Communication Centres s.r.o. - overview
Established
2003
Location
-, Karlín, Czech Republic
Primary Industry
Outsourcing
About
Icon Communication Centres s. r. o. is a customer experience management firm that specializes in providing innovative solutions for enhancing customer interactions through advanced technology and human expertise.
Founded in 2003 in the Czech Republic, Icon Communication Centres s. r. o. operates as a business process outsourcing (BPO) company focused on optimizing customer service experiences.
The company was acquired by Yoummday GmbH in July 2022 from ESPIRA Investments, aiming to strengthen its BPO marketplace platform. The CEO of the company is Helen Hickin, who has a history in leading customer service-focused organizations. Throughout its operation, the firm has completed a total of 3 deals with its most recent deal occurring in July 2022. Icon Communication Centres s.
r. o. delivers a comprehensive range of customer experience solutions, integrating artificial intelligence and human interaction to manage customer inquiries efficiently. Their offerings include advanced artificial agents for routine tasks and human agents for complex issues, along with tools for intelligent shift planning, automated language assessments, and smart quality assurance systems.
The company serves B2B clients across various sectors such as telecommunications, energy, travel, retail, and eCommerce, focusing on flexibility and efficiency in their global operations. In the fiscal year 2022, Icon Communication Centres s. r. o.
reported a revenue of USD 8,991,990. 40 with an EBITDA of USD -369,780. 80, indicating an investment in the infrastructure necessary for enhancing customer experience solutions and services. Following its acquisition in July 2022, Icon Communication Centres s.
r. o. plans to leverage Yoummday GmbH's resources to expand its presence in the BPO marketplace. The rationale for this acquisition is aimed at enhancing their offerings and scaling operations more effectively.
Future growth initiatives will focus on the development and launch of new products designed to integrate deeper AI functionalities into existing services. Additionally, the company is targeting expansion into new markets within Europe and Asia by 2024, utilizing recent funding to support these strategic initiatives.
Current Investors
Yoummday GmbH
Primary Industry
Outsourcing
Sub Industries
BPO Services
Website
www.theiconadvantage.com
Company Stage
Add-on
Total Amount Raised
Subscriber access only
Icon Communication Centres s.r.o. - timeline of key events
Icon Communication Centres s.r.o. - financials
| Fiscal Year Ended | Dec 31, 2010 | Dec 31, 2011 | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Jul 31, 2016 | Jul 31, 2017 | Jul 31, 2018 | Jul 31, 2019 | Jul 31, 2020 | Jul 31, 2021 | Jul 31, 2022 | Dec 31, 2023 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 84,443,000 | 79,567,000 | 81,527,000 | 92,035,000 | 134,506,000 | - | 230,401,000 | 246,974,000 | 220,639,000 | 224,394,000 | 204,095,000 | - | - | - |
| % Revenue Growth (YoY) | - | (5.8%) | 2.5% | 12.9% | 46.1% | - | - | - | (10.7%) | 1.7% | (9.0%) | - | - | - |
| EBITDA (USD) | 6,682,000 | 4,688,000 | 2,174,000 | 3,291,000 | (2,832,000) | - | 20,045,000 | 25,294,000 | 19,111,000 | (6,786,000) | (2,055,000) | - | - | - |
| Operating Income (USD) | 5,845,000 | 3,985,000 | 1,442,000 | 2,667,000 | (3,596,000) | - | 18,694,000 | 24,634,000 | 18,254,000 | (7,835,000) | (3,285,000) | - | - | - |
| Operating Margin | 6.9% | 5.0% | 1.8% | 2.9% | (2.7%) | - | 8.1% | 10.0% | 8.3% | (3.5%) | (1.6%) | - | - | - |
| % EBITDA Margin | 7.9% | 5.9% | 2.7% | 3.6% | (2.1%) | - | 8.7% | 10.2% | 8.7% | (3.0%) | (1.0%) | - | - | - |
| NET Income (USD) | 2,102,000 | (195,000) | (85,000) | (5,314,000) | (2,559,000) | - | 11,026,000 | 17,584,000 | 11,935,000 | (13,035,000) | (6,286,000) | - | - | - |
| % Net Margin | 2.5% | (0.2%) | (0.1%) | (5.8%) | (1.9%) | - | 4.8% | 7.1% | 5.4% | (5.8%) | (3.1%) | - | - | - |
Icon Communication Centres s.r.o. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Trade Sale | Completed | Icon Communication Centres s.r.o. | - | ||||||||
| Buyout | Completed | Icon Communication Centres s.r.o. | - |
Displaying 1 - 2 of 2
Icon Communication Centres s.r.o. - employee data
Time to go Pro
Get Preqin Pro for unrestricted access to 600,000+ detailed profiles on fund managers, investors, funds, companies, and other alternative asset players. Unlock exclusive data on future plans, company financials, fundraising history, track records, and more.